CONFLICT MANAGEMENT

INTRODUCTION :

Conflict can have a positive effect, but left unchecked, the dangerous results of

conflict can include damaged relationships, destroyed creativity and productivity, lost commitment

and wasted resources. Conflict in your teams is inevitable and could even b e beneficial but ONLY IF

it is managed according to correct conflict management principles.

COURSE OVERVIEW:

In even the best run organization, conflict happens. Conflict doesn’t have to be

costly or have negative consequences, though left unacknowledged it can be distracting at best and

at worst, destructive. So unlock the positive potential of conflict and learn how to approach conflict

situations constructively and with increased confidence. On this course, you will learn how to

handle conflict situati ons and difficult people.